Terms of Hire

Campervan House and campervanhouse.com are trading names of Adventure Hires Ltd. Booking Agents for Digital marketing House Ltd, Burnshaws Ltd and On The Road Campervans.
All prices are fully inclusive with some optional extras available for your comfort. There are no hidden extras. All hires are calculated on a multiple of 24 hours – with a minimum booking option being 3 days for a Campervan and 7 days for a Motorhome.

Normal pick-up and return times

Campervans can be hired for any length of time for a minimum of 3 days to 4 weeks. Motorhomes 7 days to 4 weeks.
Any other options will be considered. Email or call for details.

Hire times;

Pick up is at 10am unless otherwise agreed.
Drop off at 4pm unless otherwise agreed.

Vehicle collection & return

Collection

Standard collection times are at 10am (and no later than 5pm without prior agreement). Please allow 45 mins for the hand-over; this allows us to complete the documentation and demonstrate the vehicles. All drivers need to be present on collection of the motorhome and must bring their full valid licence and passport and credit or debit card for Security Deposit unless a bank transfer has otherwise been made.

Return

Standard return time is 4pm. The Vehicle must be returned on the correct date and before the time stated on the rental agreement. Hirer will be liable for the full Security Deposit amount should they abandon the Vehicle without agreement from Campervan House.

Vehicles must be returned undamaged, with a full tank of fuel and in a clean and presentable condition.

The waste water & toilet cassette must be emptied prior to return and the interior clean, in the same conditions as when the motorhome left, otherwise a charge will be made for additional valeting and/or upholstery cleaning if required. In addition, a separate toilet cleaning fee of £75.00 will apply if the toilet waste tank is not empty on return. Please note that there are no toilet emptying facilities at Campervan House, so this must be emptied prior to return.

Lost property

It is the hirers responsibility to make sure that upon return of the motorhome all of their personal possessions & rubbish are removed from the Vehicle. The Vehicle may be going back out again on hire that same day, Campervan House cannot be held responsible should an item be left on board. We will do our utmost to contact the hirer if items are handed in, these items will only be stored for 2 weeks before disposal.

Late return

If you will be late returning, Campervan House must be advised immediately. Failure to do so may result in a prosecution for driving whilst uninsured. An additional charge of £50.00 per hour will also be payable for all late returns

Cleaning and valeting charges

The vehicle must be returned back in a clean, hygienic and tidy condition (as received upon collection) ready for the next rental otherwise the following charges will apply.

Our standard cleaning charge of £100.00 applies, if you have rented the vehicle to attend a festival, an event – football, rugby etc or film and entertainment use (with prior agreement) – our cleaning charge is £300.00.
Failure to empty the toilet cassette is a charge of £75.00.
Failure to clean the toilet cassette area is a charge of £45.00.
Valeting of upholsteries including mattresses, seats, curtains, mattress protectors, carpets etc a minimum charge of £150.00 to maximum charge of £250.00 on top of our standard/festival/event cleaning change.

Vehicle availability

Every effort will be made to supply the model/group/type requested. If the vehicle is not available for any reason beyond our control or if we are unable to supply an alternative motorhome. All payments will be refunded with no further liability.

It is essential that an extra Travel/Holiday Insurance or similar, is taken out against any unforeseen delays, availability, breakdowns, cancellations before and during the rental period, failure to do so, is at your own risk and expense. Contents insurance or goods in transit insurance are to be taken out by the hirer/driver as this is not included in our vehicle’s insurance cover. Failure to do so is at your own risk and expense.

Unfortunately we are unable to cross hire with other companies or find an alternative replacement from other companies.

Deposits

30% of booking fee for all hires, this is non-refundable and is required to secure your booking.
Security deposits refunded within 7 days from the end of rental or longer if there is damage and needs a diagnostic / quotation.
If you are paying by a credit card, a 2.5% credit card handling fee will also be charged. We also accept payment via Bank Transfer, please contact us for our bank details.

Balances

Balances are due within one month of hire commencing and are not then eligible for refund in the event of cancellation or curtailment, we recommend that customers obtain adequate holiday/travel insurance in the event of any unforeseen circumstances.

Travel insurance

We recommend that customers obtain adequate holiday/travel insurance in the event of any unforeseen circumstances delays, availability, breakdowns, cancellations before and during the rental period, failure to do so, is at your own risk and expense. Contents insurance or goods in transit insurance are to be taken out by the hirer/driver as this is not included in our vehicle’s insurance cover. Failure to do so is at your own risk and expense.

Hire extensions

Should you wish to extend your hire then this may be possible but you must contact us giving as much notice as possible so we can confirm availability, additional charges will apply for late returns at the daily hire rate.

Additional drivers

Additional Drivers are charged from £5 per day each, subject to insurance approval.

European travel

Subject to agreement; to travel to Europe we charge an additional fee of £7 per day which includes European insurance cover, roadside assistance and legal compliance (headlight light adjustment, spare bulb/fuse set warning triangle, high visibility vests, first aid kit, fire extinguisher, Alcosense French NF Legal Approved Breathalyser kit.)

Cancellation charges

More than 8 weeks before: 25% of total hire cost or Booking Deposit (whichever is greater)
8 weeks – 4 weeks: 50% of total hire charge
4 weeks – No Show: 100% of total hire charge

A “No Show” is deemed as the Customer not presenting themselves on the first day of the Rental Period to collect their motorhome and not communicating with Campervan House prior to this date, that they will be collecting the Vehicle on an alternative date/time within the booked Rental Period. Should the hire be deemed a “No Show”, the Booking will be automatically cancelled at close of business that day and the Vehicle will be released for re-hire by another party. No refunds whatsoever will be due.

Campervan House cannot postpone or transfer money from one hire to another and reserves the right to amend our cancellation policy for certain events.

Insurance

Comprehensive insurance cover is included. In the event of any damage to the vehicle or third-party property, the hirer is responsible for an excess of £1,250.00 per incident. The hirer is fully liable for any accidental or negligent damage to the vehicle, its equipment, and fittings, as well as any repair or replacement costs for windows and tyres. A refundable security deposit is required upon hire: £500.00 for Campervans and £1,500.00 for Motorhomes (deposit amounts between these figures may apply in specific circumstances).

If you are paying by a credit card, a 2.5% credit card handling fee will also be charged. We also accept payment via Bank Transfer, please contact us for our bank details.

Insurance conditions

The prices quoted are for drivers between the ages of 25 and 75 holding a driving licence for at least two years with no accidents or endorsements. Drivers under 30 (minimum 23) or over 75 may be subject to an insurance excess of £2000 subject to approval by insurers. Drivers outside these conditions will be considered but there may be additional charges. Please call to discuss. Drivers with 6 points or more may incur an insurance surcharge, please call for a quote.

TERMS AND CONDITIONS

This agreement is made between Adventure Hires NE Ltd (Campervan House and campervanhouse.com are trading names of Adventure Hires Ltd.) Whose registered address is:
5 Station Road, Kenton Bank Foot, Newcastle Upon Tyne, England, England, NE13 8AG.
Company number 15593713 (the Company) and the Hirer (the Hirer), whose details are set out in the booking confirmation.
This agreement sets out the terms and conditions governing the rental of campervans and vehicles from Campervan House.

1. Definitions

‘The Vehicle’: The rental vehicle provided by the Company.
‘The Hire Period’: The dates agreed for hire, as confirmed in the booking.
‘Hirer’: The individual or business hiring the vehicle.
‘Hire Fee’: The total cost of vehicle hire under this agreement.

2. Hire Period and Vehicle Collection/Return

2.1 Vehicles must be collected at 10am on the first day of hire.
2.2 Vehicles must be returned at 4pm on the final day of hire unless otherwise agreed in writing by the Company.
2.3 Late returns will incur a charge of £50 per hour.
2.4 A minimum booking period of 3 days applies to all campervan rentals and 7 days for Motorhome rentals.

3. Security Deposit and Driver Requirements

3.1 At the time of vehicle collection, the Hirer must:

(a) Present a full and valid driving licence.
(b) Pay a security deposit of up to £2000 will be held.

3.2 Drivers must be aged between 25 and 75 years unless otherwise agreed in writing by the Company.
3.3 Additional drivers may be added to the rental agreement for an extra charge.

4. Hirer’s Responsibilities

4.1 The Hirer is responsible for:

(a) Ensuring the interior of the vehicle is clean upon return. A cleaning charge of £75 will apply if this condition is not met.
(b) Emptying the waste tank prior to return. A charge of £75 will apply if the waste tank has not been emptied.
(c) The first £1250 of any damage caused to a vehicle, during the hire period.
Drivers under 30 and over 75 will be liable for the first £2000 of any damage.

4.2 The Hirer must return the vehicle with a full fuel tank, unless otherwise agreed.
4.3 The Hirer must comply with all traffic laws and parking regulations. Any fines or penalties incurred during the hire period are the sole responsibility of the Hirer.

5. Liability of the Company

5.1 Campervan House’s total liability for any loss, damage, or inconvenience caused by issues related to the hire of the vehicle is strictly limited to the total cost of the hire fee.
5.2 The Company is not responsible for:

(a) Loss or damage to personal belongings.
(b) Costs resulting from breakdowns, accidents, or delays not caused by the Company’s negligence.

6. Insurance and Breakdown Cover

6.1 The vehicle is provided with basic insurance coverage, subject to the excess outlined in Clause 4.1(c).
6.2 Breakdown cover is included for mechanical failures not caused by the Hirer’s misuse or negligence.